Privacy Policy
This page explains how Lukuabi OÜ uses personal data when you visit our website, contact us or order our services.
Who We Are
The data controller is Lukuabi OÜ.
Address: Priisle tee 18-9, Tallinn, Estonia
Email: info@lukuabi24h.ee
Phone: +372 5288833
When We Receive Personal Data
We may receive your personal data when you:
- send us a contact form;
- call us or send us an email;
- order a locksmith service;
- buy a product through the website;
- leave a review or comment;
- use our website.
What Data We Use
Depending on the situation, we may use your name, phone number, email address, service address, message content, order details, payment or invoice information, and basic website technical data.
We ask only for the information needed to answer your request, provide the service or fulfil legal obligations.
Why We Use Your Data
We use personal data to:
- answer enquiries;
- arrange locksmith call-outs;
- provide lock opening, replacement, repair and related services;
- process orders and payments;
- issue invoices and keep accounting records;
- keep our website secure and working properly.
Cookies
Our website uses necessary cookies for basic functions such as language selection, shopping cart, forms, security and website operation.
If analytics or marketing tools are used, they are loaded only after you give consent in the cookie banner. You can accept or reject such cookies.
You can also delete or block cookies in your browser settings.
Who We Share Data With
We do not sell personal data.
We may share data only when necessary with our locksmiths, website hosting and IT providers, payment or accounting service providers, and public authorities if required by law.
Our website uses Cloudflare services for security and performance. Cloudflare may process technical website request data as part of providing these services.
How Long We Keep Data
We keep personal data only as long as needed for the purpose it was collected for.
Messages and service requests are kept as long as needed to handle the request. Order and invoice data is kept according to accounting and tax requirements. Website security logs are kept for a limited time.
Your Rights
You have the right to ask whether we process your personal data and to request access, correction, deletion or restriction of your data where allowed by law.
If processing is based on consent, you may withdraw your consent at any time.
To use your rights, contact us by email: info@lukuabi24h.ee.
Complaints
If you believe that your personal data has been processed incorrectly, please contact us first.
You also have the right to submit a complaint to the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon): www.aki.ee.
Changes
We may update this Privacy Policy when our services, website or legal requirements change. The latest version is always published on this page.